CUSTOM ORDERS

Each custom urn is a piece of art, not a mass manufactured product, and so a bit of my artistry will go into every piece.  Because of the intricate and multi-step creation process, there will be expected variations and perceived imperfections in color, shape, size, and form.  These qualities are part of the artistry of handmade pottery.  Your pet urn portrait will be from an artistic viewpoint and will not be a photographic image.  Please take a look at all of my work so that you are happy with my overall artistic style before committing to a purchase.  You are welcome to ask for additional images or additional information to help make your decision.

For custom urn orders, I ask for a selection of 3-4 or more original images that are good quality and of large pixel size (>1000 pixels).  After the order is placed, you can email me the images and I will review them to make sure that at least one would be suitable for a portrait.  In some cases, I will contact you to arrange for different or additional images for the portrait view or for reference.  Unless specified by you, I select the one image that will work for the urn.  If you have a preference for a particular image, I will try to work with that image.  However, if I cannot do so, the final selection of the image will be my decision. 

When selecting an urn size, THE BEST SITUATION IS TO ACTUALLY MEASURE THE VOLUME OF THE CREMAINS YOU HAVE IN CUBIC INCHES OR CUPS.  This sometimes can be performed by your veterinarian.  This is the most accurate way of determining the correct urn size to order.  The size recommendations in my listings are suggestions only, and meant to be a general guide, and may not always apply.  Different crematoriums may have different efficiencies or processes for cremation, and so final volumes will vary.  If the volume of cremains is very close to the listing size, I suggest ordering one size larger to be sure.  Again, once an order is placed, the order is final and no returns are accepted due to ordering an incorrect size.

RETURNS AND REFUNDS

Due to the nature of the use of these products, returns are not accepted and all sales are final.  Custom orders must be paid in full at the time of order.

I provide a general guidance page on my shop site to help you select the best size, but the most accurate way to determine this is to actually measure the volume of the cremains.  Consult with your veterinarian for assistance.

I do not take responsibility for shipped items once they are in the hands of the shipper, either USPS or Fedex, and receive tracking information for all shipments.  Any lost, stolen, or mis-/non-delivered items once they are in the hands of USPS or Fedex are not my responsibility.    Once the item is recorded by the shipper as delivered, it becomes your responsibility.  For items you believe were damaged during shipment, I can help you file a claim with the shipper.

ADDITIONAL POLICIES

Malloryville Pottery reserves the right to cancel an order during any stage of the process and to refund the customer. Malloryville Pottery reserves the right to not sell to any customer for any reason, and reserves the right to cancel a transaction.  Malloryville Pottery will not ship an item if additional shipping fees are due or if payment does not clear. 

 

Visit my Terms of Service page for more shop policy.

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